It is the digital environment at work from which each employee can find all the tools of extended communication (chat, video, screen sharing system), production of documents, management of the mails, or collaboration tools enabling it to exchange and share information.
An essential question: how does this digital workplace transform the experience employed?
You will find many media in this article that addresses a complex and yet unavoidable subject, as this topic is more general part of the digital transformation.
A true generational transition
The share of each generation will shift sharply between now and 2020, which will contribute to accelerate all the processes of transformation of the framework at work at present. ezTalks has completely redesigned the work environment by taking these major changes into account. Technology does not do everything, but its adoption is a prerequisite without which any transition or evolution is doomed to failure.
No “customer experience” without “employee experience”
Even today, most companies operate with business models based on the customer experience, sticking to this credo. But for digital companies, integrating collaborative solutions and setting up a Digital Workplace, there can be no customer experience without employee experience.
ezTalks identifies three pillars for this transition to a true Digital Workplace: optimizing the workspace, mobility at all levels, employee commitment. The advent of digital technology within companies is a strong signal of a paradigm shift. The wide potential of digital applications is both a great opportunity for change, as John Chambers describes it, at least as a culture and a real challenge for digital transformation for companies wishing to reinvent their digital work environment.
The ezTalks Digital Workplace has been designed according to the following principles:
Aligned with your business imperatives for greater relevance;
Designed to work together for faster return on investment;
Flexible and highly secure to limit risks;
Designed to be scalable according to ecosystem;
Gain efficiency through collaboration by offering space adapted to each activity;
Teams can become increasingly efficient through collaboration and sharing of the best digital communication tools. The aim is to provide employees with the best collaborative work experience through the new organization of the working environment. All these developments certainly have positive repercussions on the customer relationship and therefore the customer experience. The Digital Workplace transforms the customer experience which has not been forgotten into a process of integration of the experience employed. The experience goes hand in hand with the customer experience.
The companies of tomorrow will provide much better experiences to their customers and new opportunities to interact with the massive use of digital media tactile and connected constantly. The effectiveness of these companies will be measured by their ability to provide their customers with the right media at the right time and in the most appropriate way.
Its scope of action
The role of the Digital Workplace is multidimensional: it refers to the full potential of the ecosystem of the platforms put in place by the companies and serving its employees: to work, collaborate, communicate, developing services and products.
There is no growth without the power of a team that works in a suitable environment with the right collaboration tools. Such as ezTalks Meetings, a video conferencing software, will satisfy effective remote team working requirement with strong HD video, clear audio, screen & file sharing, whiteboard demonstration,etc. It largely accelerate the working efficiency and decision making.
This is why the Digital Workplace is not the preserve of a single specialized department, but involves a multifunctional cooperation of all the services of a company. Key activities include: Web Conference, Intranet, Instant Messaging, Telecommuting, Communities, Document Management, Project Management, Brainstorming, Office, Training.
ezTalks offers solutions that can make your company a digital workplace, the web conferencing to make your meetings more interactive. Make your employees available at any time with instant messaging and the presence of face to face. Telepresence systems such as ezTalks Meetings and ezTalks Onion can also be implemented to facilitate the telecommuting of your employees and give them a better balance between private life and work life.